Return and Refund Policy

Thank you for shopping with us! As a small business specializing in authentic collectible toys, we take product verification and quality very seriously. Please read our return policy carefully before making a purchase.

Order Cancellation Policy

We understand that sometimes plans change! If you wish to cancel your order, please contact us within 24 hours of placing it.

  • A 3% cancellation fee will apply to cover non-refundable payment processing costs.

  • Once an order has been shipped, we are unable to cancel or refund it.

Authenticity Guarantee

We guarantee that all products we sell are 100% authentic. We source directly from POP MART, trusted vendors and collectors, and most items include official POP MART QR codes or other anti-counterfeiting features.

For both:

  • Blind box POP MART figures (Like Labubu or Skull Panda)

  • Non-blind box (clear box) POP MART figures

We provide sample unboxing videos and encourage our customers to record a one-take unboxing video when opening the package. This ensures authenticity can be verified via POP MART’s official anti-counterfeit system.

 

POP MART Authenticity Verification (Recommended for All Buyers)

Whether you purchase from us or another source, we strongly encourage all POP MART collectors to verify the authenticity of their figures using POP MART’s official anti-counterfeiting tool:
POP MART Authenticity Verification Website

You can follow our sample vedio and simply scan the QR code on your figure and follow the steps to confirm its authenticity.
Recording a one-take unboxing video is not only recommended, but required by our return policy as proof of both condition and authenticity.

 

Returns & Exchanges

Due to the collectible nature of our products and our status as a reseller, we do not accept returns or exchanges for the following reasons:

  • Buyer’s change of mind

  • Manufacturer defects

  • Condition disagreements without one-take open box and verification video

  • Minor imperfections on packaging (not affecting the figure)

  • Unopened items with no verified authenticity issue

  • Damage due to shipping or delivery handling.

We thoroughly inspect every product prior to shipping to ensure it is in good condition and meets our quality standards.

 

No Returns Unless Proven Unauthentic

Returns are only accepted under the following condition:

  • The item is proven to be non-authentic (verified with proof using official POP MART authentication methods and one-take open box vedio)

If you believe the product is not authentic, please contact us within 5 days of delivery with:

  • A clear one-take unboxing video(see Unboxing One-Take Video Requirement below for full details and a sample video)

  • Images showing the issue

  • POP MART authentication result (if available)

Once verified, we will issue you replacement or store credit.

Unboxing One-Take Video Requirement:

To be eligible for a return due to authenticity concerns, customers must provide a clear one-take unboxing video as verification. The video must include the following:

  • A clear view of the shipping label showing the tracking number.

  • A full view of all six sides of the original toy box, including any GiMonster barcode or label (if present).

  • The POP MART QR code on the exterior box, if available.

  • A continuous shot of the unboxing process, including the QR code on the toy itself, if applicable.

  • No cuts or edits — the video must be one continuous take from start to finish.

We recommend filming the unboxing immediately upon receiving the package to ensure a smooth resolution process if needed.

 

Shipping & Packaging Notes

  • We pack all items securely to protect them during transit.

  • Minor damage to the product box due to shipping is not a valid reason for return.

  • We are not responsible for carrier-related delays or damages.

For any questions, feel free to contact us directly customersupport@gimonster.com

Your trust means everything to us, and we’re committed to delivering an honest, secure shopping experience.